Refund policy

Free reprints and refunds when we get it wrong

Every OneTapTee order is made for you, one piece at a time. If your order arrives printed or stitched incorrectly, damaged, or not as ordered, we will reprint it free or refund it. You do not need to send the item back.

How to report a problem

Tell us within 30 days of delivery. After your order is delivered you will receive an email asking how it arrived; you can report a problem straight from that email, or use the contact form on this site. Include your order number and a clear photo that shows the issue. If several pieces are affected, add one photo or short video showing all of them together.

A free reprint is our standard fix. If you would rather have a refund for the affected pieces, tell us when you report the problem.

What is covered

  • The wrong product, color or size compared with what you ordered
  • A print or embroidery placed more than 0.5 inch away from the position shown in your approved preview
  • A print or embroidery that is wrong, incomplete or faulty, such as missing parts of the design, peeling, or loose stitching on arrival
  • A garment or product that arrives damaged or defective
  • A garment that measures 1 inch or more away from its listed size

What is not covered

Because every item is customized for you, we cannot offer returns, exchanges, reprints or refunds for:

  • A size or color you chose that turned out not to be the one you wanted
  • A change of mind after ordering
  • Results that come from the artwork file itself, including low-resolution or blurry files, thin lines or small text that do not reproduce, backgrounds left in the file, and spelling or layout as submitted
  • A placement or size you approved in the preview
  • Print placement within 0.5 inch of the preview, garment measurements within 1 inch of the listed size, and slight color differences between a screen and the finished product. These are normal for made-to-order decoration.
  • An incorrect or incomplete delivery address entered at checkout

Please check sizes, colors, quantities and your preview before you order.

Normal characteristics

Embroidery turns your logo into stitches, so fine detail, gradients and very small text are simplified, stitch density can vary slightly, and backing material may be visible inside the garment. Newly printed garments can have a faint odor or a light residue around the print that disappears after the first wash. These are not defects.